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IE 9/IE 10 Users may experience SNAP issues [Announcements]
posted: 07/11/2013    updated: 07/16/2013    expired: 07/16/2013
Description:
July 15, 2013: This SNAP issue has been resolved. If you still experience issues, please contact the Help Desk for assistance.

July 11, 2013:
SNAP users may experience a session timeout error when using IE 9 or IE 10. This error is due to a recently installed Microsoft  patch.  

ITS is distributing a work around for this error that will be automatically deployed to your system.  

You may use an alternate web browser, such as Firefox or Chrome to access SNAP, but not all SNAP features are supported in these browsers. Features/products that are known to have issues with the Firefox/Chrome browsers are : use of SNAP Groups, Xtender Scanning, and Discover Viewer/Discover Plus.  

If you require immediate access to SNAP please contact the ITS Helpdesk.



If you have any questions, please contact the Help Desk.

ITS Help Desk
Academic Commons - I.D. Weeks Room 104
Toll Free: 877.225.0027
Students: 605.677.5028
Faculty/Staff: 605.677.6463
helpdesk@usd.edu

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