Student Health FAQ's
Q. Who can use Student Health Services?
A. All currently enrolled USD Students paying the semester General Activity Fee are eligible to use Student Health Services. Your "Coyote Card" must be presented as identification when using Student Health Services.
Q. What are the hours of Student Health Services?
A. Monday - Friday, 7:30 a.m. - 8 p.m.; Saturday, 8:30 a.m. - 11:30 a.m.
Q. Can I just walk in or do I need an appointment?
A. Student Health Services uses an appointment system to provide convenience and timeliness in meeting your health care needs. You may schedule an appointment with any of the Clinic doctors, physician assistants or nurse practitioners depending on their availability, your schedule and urgency of your condition. Students with an urgent care need may "walk-in" without an appointment and wait for the next available time to be examined. We will try and fit you in between scheduled appointments. Keep in mind that there could potentially be a wait time depending on our clinic schedule and availability of provider.
Q. What is the Student Health Advisory Committee?
A. The success of Student Health as a helpful service to students is dependent on student participation in the Student Health Advisory Committee. The committee is made up of six student members appointed by the USD Student Association, three university faculty/staff members and the Clinic Medical Director and Student Health Services Coordinator. This committee provides ongoing communication about Student Health Services, monitors student satisfaction and ensures cooperation in developing and improving Student Health programs and services.
Q. What services does Student Health provide?
Student Health Services is designed to meet your basic and urgent health care needs conveniently, confidentially, and with high quality. the goal is "To Keep You Healthy". Your General Activity Fee payment covers these basic and urgent health care services. Many of the Student Health Services we provide to you are either no-charge services or special fee services that are charged to you at a significantly reduced rate. Co-pays are applicable for many of the physicals that we offer. These reduced fee services and co-pays are to be paid at the time the service is provided.
Because federal regulations stipulate that we must bill all insurance companies at the same rate, we can not bill the Student Health reduced fee services or co-pays to your insurance companies. We have set up the reduced fee services and co-pays for USD Student Health Services only.
If you want us to submit you bill to your insurance company, we will need to change your account for that visit from Student Health Services to a Private Pay account and then the fees charged would also change to the fees we charge the general public. This request must be made at the time the appointment is scheduled or on the day of the appointment.
By making an appointment under Student Health Services, you will receive all covered Student Health Services at the reduced rates we have set up for this purpose. Any services that are not covered under Student Health Services will be filed to your insurance company as long as you have provided us with that information. If we do not have your insurance information or if you are not covered by insurance, these services will be charged to your "self-pay" account and you will be responsible for the balance due. We accept cash, check, credit card or Coyote Card. If you receive a bill for a balance you believe should be filed to insurance, please contact us with your insurance information unless you have already done so.
Q. How much will it cost to go to Student Health?
A. View our Student Health Fees and Discounts.
Q. How does Student Health bill for services?
A. Sanford Clinic Vermillion/ USD student Health participates with most health plans and accepts the South Dakota Board of Regents Avera MyHealth Plan. If there are charges for your clinic visit, payment is due at the time services are rendered. Sanford Clinic Vermillion accepts payment by cash, check, Visa, MasterCard, Discover, or USD Coyote Cash. For more information about payment options and services covered, please call Student Health at (605)-638-8279.
Unresolved Claims - Payment is due 30 days after the insurance pays. Patients will receive monthly statements notifying you of the status of your account. Sanford Clinic Vermillion does not follow up with health plans on unresolved claims.
Billing Questions - If you have any questions about a bill or services you have received please call or e-mail:
Clinic Billing 605-638-8272
Financial Counselor 605-638-8459
Student Health Coordinator 605-638-8279 or Student.Health@usd.edu
Q. Are prescriptions covered by Student Health?
A. Prescription drugs are the student's responsibility and you may use the pharmacy of your choice. Limited amounts of some basic medications are provided at no additional cost as part of some initial treatment regimens until the prescription can be filled.
Q. What are my rights and responsibilities as a Student Health patient at Sanford Clinic?
As a student health patient, you have rights such as privacy and confidentiality, courtesy, clear information about your treatment ad participating in decisions about your care. You also have the responsibility to partner with us and participate in planning and carrying out your care including - among others - providing us with honest information about your health history, letting us know if you do not fully understand the plan of care or any instructions given to you, informing us of any unexpected changes in your condition or any pain-related issues you may be experiencing, keeping your appointments, knowing the name and purpose of your medications and fulfilling your financial responsibility.
Q. What do I do if Student Health isn't open or the service I need isn't covered?
A. You may contact Sanford Health Information toll free at 1-800-445-5788 if you have health questions when Student Health Services is not open. If you choose care at the Hospital Emergency Room or other locations, the cost of this care and any insurance arrangements are the student's responsibility.
Sanford Vermillion will coordinate your care, including consultation with your hometown doctor and parents at your request. A full range of additional health services are available in Vermillion as outlined below. If you have questions about the cost of services that you receive, you are encouraged to ask.
- 24-Hour Emergency Care and Ground and Air Ambulance support/access
- Full Service-36 Bed Hospital
- Medical, Surgical, Pediatric, Obstetrical Care by local medical staff
- Diagnostic Services- CT, MRI, Mammography, Ultrasound, X-Ray, Full Service Laboratory
- Rehabilitation- Physical, Occupational, Speech, Cardiac, Pulmonary, and Recreational Therapy
- Respiratory Care-Asthma Education
- Teaching affiliation with USD Health Science Programs
- Specialty Outreach Clinics-Allergy and Asthma, Cardiology, ENT Surgery, Gastroenterology, Gynecology, Neurology, Ophthalmology, Orthopedics, Podiatry, Pulmonary, Rehabilitation, Urology, Vascular, Thoracic, and Cardiac Surgery
- Sanford-USD Sports Medicine Programs
- Sanford-USD Wellness and Community Health Education Program
- Diabetes Management and Education
- Prenatal and Child Birth Classes
- Exercise Programs
- Health Screenings & Disease Management Programs
- Occupational Health Services
- Tobacco Cessation Classes
- The LEARN to Eat Smart Program (weight management course)
For more information about Sanford Vermillion Medical Center Services, call 605-624-2611.