We, at the USD Department of Dental Hygiene, value you as a patient in our facilities. We respect your rights but also ask that you recognize your responsibilities. Should you at any time feel that your rights as a patient have not been upheld, or if you have any other complaints, please contact the Department Chairperson at 605-677-5379.
As a patient of the USD Department of Dental Hygiene, you have the right to:
- Safe, considerate, high quality care, given in a professional, non-discriminatory, and respectful manner, which meets the standard of care in the profession
- Complete and current information about your condition, as well as the treatment proposed, including advantages and disadvantages, associated risks, alternatives, costs and outcomes
- Information presented in a manner that you can understand with the opportunity to ask questions
- Continuity and completion of your treatment, as long as your cooperation allows us to follow ethical, legal and professional standards
- Access to and/or copies of your records in a reasonable timeframe
- Confidential treatment of your information.
As a patient of the USD Department of Dental Hygiene, you are expected to:
- Provide accurate and current information regarding your personal and health status, including, but not limited to, changes since your last visit, medication (both prescription and over-the-counter) and nutritional supplements you are currently taking
- Follow the suggestions and recommendations that you and your provider agreed upon regarding your treatment
- Inform students and faculty if you do not understand the information presented to you;
- Follow the University and Department rules and regulations
- Keep your scheduled appointments and arrive on time or call us in advance if you are not able to keep an appointment
- Pay for services
- Act in a manner that is respectful of other patients, staff, students, faculty, and facility property
- Refrain from contacting any students, faculty or staff member in any manner other than through the Department office.
Failure to meet these expectations may result in termination of the professional relationship between you and our Department, which may require you seek treatment elsewhere.