Ultimate

  • Highest level hardware and software support available to students; takes precedence over all other levels of support
  • Eligibility Requirements:
    • Computer must be one of the recommended professional/business grade computers
    • Warranty has not expired
    • Active student status

Premium

  • Support for software and some hardware related issues
  • Eligibility Requirements
    • Computer must be one of the recommended consumer grade computers
    • Warranty has not expired
    • Active student status

Standard

  • Support for software related issues; some limitations apply.
  • No hardware support available
  • Eligibility Requirements
   Ultimate  Premium  Standard
 Virus / Malicious Software Removal Available
Available Available
 Network Connectivity Available Available Available
 Reloading Your Operating System Available Fee Fee
 Warranty Hardware Issues Available Limited Not Available
 Software Installation Available Not Available Not Available
 Loaner Computers * Available Not Available Not Available

* loaner computers are subject to availability and models may vary

If you have purchased a computer that does not qualify for Ultimate or Premium computer support please contact your vendor to request warranty service.