Technology

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Student Computer Support Options

Ultimate
  • Highest level hardware and software support available to students; takes precedence over all other levels of support
  • Eligibility Requirements:
    • Computer must be one of the recommended professional/business grade computers
    • Warranty has not expired
    • Active student status
Premium
  • Support for software and some hardware related issues
  • Eligibility Requirements
    • Computer must be one of the recommended consumer grade computers
    • Warranty has not expired
    • Active student status
Standard
  • Support for software related issues; some limitations apply. No hardware support available
  • Eligibility Requirements
Ultimate Premium Standard
 Virus / Malicious Software Removal checkmark checkmark checkmark
 Network Connectivity checkmark checkmark checkmark
 Reloading Your Operating System checkmark Fee Fee
 Warranty Hardware Issues checkmark Limited not-available
 Software Installation checkmark not-available not-available
 Loaner Computers * checkmark not-available not-available

 * Loaner computers are subject to availability and models may vary

If you have purchased a computer that does not qualify for Ultimate or Premium computer support please contact your vendor to request warranty service.