Knowledge Base - The self-help Knowledge Base is full of helpful articles with content drive by you, the USD community.
Service Request - A service, software or hardware that you need or want to which you do not already have access. A request for information or advice or a Password reset.
Incident - Something that used to work is now broken. An unplanned interruption to an IT Service or reduction in the quality of an IT service.
Ticket Request – Login to check/update the status of your incident/request.
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