The CTL operates during standard university business hours: 8:00 AM CT - 5:00 PM CT. Support is available during these hours via Zoom Chat, email (firstname.lastname@example.org), phone (605-677-5411), or by scheduling an appointment.
If you are experiencing a technical issue—not an instructional/how-to issue—or need after-hours support, please contact the ITS Service Desk, which is available 24/7/365.
During semester startup, CTL staff will monitor the CTL email account during off-business hours. If you need assistance, please use our support form—which is preferred—or send your request directly to email@example.com. Please understand that the CTL staff will use their discretion when it comes to responding outside of normal business hours, but we will endeavor to respond to all emails before the close of the next business day.
IMPORTANT: Sending requests directly to CTL staff personal email addresses may result in a delay in response.