Each student at USD is assigned to an academic advisor through the Academic and Career Planning Center (ACPC). Academic advisors are an essential piece to assisting students through the academic processes as well as connecting the students to the resources available to them.

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This policy governs academic disputes involving students. Such disputes most commonly arise as a result of student dissatisfaction with assigned grades, but students may also invoke the standards and procedures provided under this policy to challenge academic responses to instances involving alleged student academic misconduct or to challenge other decisions, justified on academic grounds, that affect their participation in or completion of university academic programs.

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Please see Board of Regents Policy 3.4.

If you have questions, please contact USD Online and Off-Campus Education at 605-658-6152 or by e-mail at cde@usd.edu.

USD helps students with career planning by providing services including interview coaching, search assistance, resume/ cover letter review, graduate school prep and internship search assistance and coaching to all USD students. Appointments can be booked through Coyote Connections and are help via Zoom.

Students and alumni have access to this online resource housing hundreds of internships and full-time job opportunities, as well as local and regional part-time positions and USD work-study and graduate assistant positions. The system allows students to review and save job postings, upload resumes and other career documents, apply for positions, and sign up for on-campus interviews.

An overarching platform to help students schedule and request appointments to help them with whatever they may need. Services include and help support with:

• Advising
• International Student Services
• Learning Specialists
• Meeting with Professor
• Tutoring
• Undergrad Research Opportunities
• Writing Center
• Career Planning

Coyote One Stop is an online destination designed to be used by USD faculty, staff, students, prospective students and parents to locate information quickly. Through this website you can request assistance and find answers to your questions. You can learn more about Coyote One Stop and search the Service Catalog and Knowledge Base at link.usd.edu/onestop.

USD is dedicated to ensuring that students with disabilities have full and equal access in accordance with Section 504 of the Rehabilitation Act (1973) and the Americans with Disabilities Act Amendments Act (2009). Accommodations are available to students with documented learning, physical or psychological disabilities.

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The Gallagher Center for Experiential Learning & Education Abroad (GC) helps students by providing them with the needed resources to expand their academic experiences beyond the traditional classroom setting. The GC aims at preparing students to excel after graduating from USD and explores different opportunities for students to add to their resumes such as:

• Alternative Week of Off-Campus Learning (AWOL)
• Study abroad programs
• Undergraduate research and creative scholarship
• Competitive awards and fellowships

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Everyone has unique learning strengths and challenges. Learning specialists are available to meet with you individually to help you improve your academic performance and be more successful. Anyone can qualify for this free service. Schedule an appointment with a learning specialist if you have concerns about your grades or need assistance with any of the topics below.

What can I learn about learning?

Possible learning topics include:

• Identify obstacles to success
• Set learning goals
• Become a more active learner
• Use critical thinking
• Improve reading comprehension
• Deal with test/performance anxiety
• Academic stress management
• Time management
• Motivation
• Procrastination
• Concentration
• Organizational skills
• Test-taking strategies
• Note taking
• Memory strategies

A learning specialist will work with you one-on-one to:

• Develop successful learning strategies and study skills
• Develop a personal academic plan to improve the likelihood of college success
• Develop a specific action plan for classes or academic tasks that are causing the most difficulty

Offers one-on-one and small group tutoring is offered for many math courses. Students connect via Zoom.

Smarthinking is an on-demand 24-7 tutoring option that provides support for most general education classes, as well as many upper division math, sciences, nursing, and business courses. Smarthinking is accessible through USD’s Student Portal.

1. To access Smarthinking, go to the main portal page and click the red “Smarthinking Tutoring” button on the “Quick Links” screen. You can also log into any D2L class you have -- it does not have to be the class you want tutored. You can then log into the tutoring system from the help dropdown menu on any D2L navigation bar.
2. Students are automatically allocated 10 hours of Smarthinking time each semester; students who have met the 10-hour allocation should email tutorsi@usd.edu for additional options.

The Presentation Center is dedicated to helping students gain the necessary skills and confidence to cohesivity and effectively communicate a message to their intended audience. The presentation center offers a great range of different services to USD students, varying from one-on-one meetings to workshops, including:

• Presentation workshops
• Presentation construction
• Structured feedback
• Audience Services

Zoom appointments are available upon request by emailing Matthew.Gottesman@coyotes.usd.edu or Mokhlisur.Rahman@coyotes.usd.edu.

The Coyote Card Office is located in the I.D. Weeks Library, room 104. You can get your student USD ID by completing the Student ID Request Application. You will need the following information to complete the form:

• Your student ID number
• A copy of a government issued identification
• A head shot (no particular size requirement)
• Your ID will be mailed to the home address that is listed through the Admissions Office if request is made prior to three weeks before the semester start date. Requests submitted after this date will be held at the Coyote Card Office.
  
• Please indicate if you are a undergraduate or graduate student

*Replacement IDs can be requested by calling 605-658-3559 or emailing coyoteid@usd.edu. You will be charged a $20 replacement cost fee using Coyote Cash or a credit card payment via phone.

USD’s service desk is available 24 hours a day, seven days a week via phone (605) 658-6000, email (servicedesk@usd.edu), or online submissions via Coyote One Stop. This support includes campus and personal computer troubleshooting for hardware and software issues.

The USD Oral History Center hosts a collection of approximately 5500 interviews recollecting indigenous memories and experiences, starting as early as the 1890s. The collection is a valuable record of the historical, social, and cultural legacy of the state of South Dakota that students may use for research or educational purposes.

Interviews or transcripts can be requested through the link below:

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The University of South Dakota Student Counseling Center (SCC) is committed to providing short-term counseling and consultation services in a safe, welcoming, and affirming environment, conducive to the development and empowerment of a diverse community of learners. Therapy Assistance Online (TAO) includes over 150 brief, effective, educational sessions covering over 50 common topics and skills related to mental health, wellness, and substance use issues. TAO Includes interactive sessions, mindfulness exercises and practice tools all aimed at helping you achieve your goals.

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The Student Veterans Resource Center proudly assists service members, veterans, and their families with applying for and receiving education benefits. There are prioritized programs and services to help military and veteran students integrate into student life as smoothly as possible. Whether you're studying on campus or via an online or distance program, military and veteran students have access to academic and social support such as tutoring, student veterans' clubs and organizations, Veterans Affairs reintegration support, and peer monitoring programs. Counseling services are offered that are confidential and offer a broad range of counseling, outreach and referral services for current and prior military personnel and their family members. Services provided include individual, couples and family counseling, support and educational groups and referral to other resources.

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Each student at USD is assigned to an academic advisor through the Academic and Career Planning Center (ACPC). Academic advisors are an essential piece to assisting students through the academic processes as well as connecting the students to the resources available to them.

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Each student at USD is assigned to an academic advisor through the Academic and Career Planning Center (ACPC). Academic advisors are an essential piece to assisting students through the academic processes as well as connecting the students to the resources available to them.

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Technology information and self-help.

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Now that you've started your college career, you may be seeking something new: an academic program that fits your goals, engaging opportunities that inspire you, a community that feels like home. At the University of South Dakota, we help students like you make a smooth and easy transition — not just to something new, but to something extraordinary.

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USD offers a tutoring program in a variety of subjects such as math, biology, chemistry, general education social sciences (criminal justice, psychology, etc.) and more through zoom meetings with tutors.

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USD’s University Libraries are committed to providing high quality library services to all USD students and faculty. Students can take advantage of our specialized library liaison services by scheduling a consultation to receive personalized help. Students have access to library services and resources (including e-books, full text articles and much more) electronically. Students currently enrolled in a USD distance education program are eligible for the same services as other USD faculty, staff and students, including the Interlibrary Loan and Document Delivery Services (ILLiad).

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USD’s writing center provides free assistance to students with all aspects of writing. From brainstorming ideas for a paper to final stages of proofreading and editing, from academic essays and reports to non-traditional and creative writing assignments, Students can request one-on-one assistance with brainstorming, developing ideas, organizing, drafting, citation formatting, and/or using correct grammar and punctuation. There are also several writing workshops available

online through D2L. Distance students can submit assignments in the online writing center dropbox via D2L and receive feedback about their work. Or they can make a video conferencing appointment to talk live with a consultant. For more information or to make a reservation for assistance, visit the Writing Center’s website at usd.edu/academics/writing-center.

The federal refund policy will be used for all students receiving federal aid. If you received loan money, the university will calculate the amount of your loan that was "earned" according to your date of withdrawal, following federal Title IV regulations. The unearned portion will be paid back to your lender by the university. This amount paid by the university to your lender will then be charged to your university account. If this amount is larger than the credits on your account following withdrawal, you will be required to pay the difference due.

Refund requests are made at the Business Office. A credit balance can be refunded to the student within 14 days after the credit balance is created. No refunds are made to the student until all charges are paid.

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